Frequently Asked Questions (FAQ)
Q: What is Taxi Aereo?
A: Taxi Aereo is a premier private charter flight service offering direct, luxurious, and personalized air travel to some of the Caribbean's top destinations.
Q: From which locations do you operate flights?
A: We operate flights from several hubs, including San Juan LMM, St. Thomas, Ceiba, Neves, St. Kitts, and more, with direct services to destinations like Virgin Gorda, Vieques, and Culebra.
Q: How many passengers can Taxi Aereo accommodate?
A: Our planes can seat up to seven passengers depending on passengers' weight.
Q: Are there any luggage restrictions?
A: Yes, we recommend passengers to travel light. While we don't charge for luggage, we have some limitations in regard to passenger weight and luggage size. If your luggage fits, it goes. For bigger-sized luggage, like checked bags, please contact us in advance.
Q: How do I book a flight with Taxi Aereo?
A: Booking with us is simple. You can call us at 1 787 718 8869 or email us at reservations@taxiaereopr.travel to reserve your flight or press the button "price a flight".
Q: How does Taxi Aereo compare with commercial flights from San Juan or other major airports?
A: Taxi Aereo offers a unique blend of luxury, convenience, and personalization. Unlike commercial flights, our private charter flights provide direct routes, reducing transit times and offering a more tailored experience.
Q: Is there any in-flight service?
A: While the primary focus is on swift and direct travel, we do ensure the utmost comfort for our passengers. For specifics regarding in-flight services, kindly contact our reservations team.
Q: What are the payment options available?
A: We accept most major credit cards including American Express.
Q: In case of flight cancellations or delays, how do you assist passengers?
A: We prioritize our passengers' convenience. In the event of unexpected cancellations or delays, our team will provide timely communication and assistance to reschedule or make alternative arrangements.
Q: Can I charter a flight to a destination not listed on your website?
A: We mainly operate in our listed destinations. However, for special requests, please contact our reservations team to discuss potential arrangements.
Q: Is Taxi Aéreo truly pet-friendly?
A: Absolutely! Taxi Aéreo is committed to providing a 100% pet-friendly experience. We understand how important your furry friends are, and we welcome them onboard with open arms.
Q: Are there any additional charges for bringing my pet onboard?
A: No, there aren't! We believe that pets are part of the family, so we don't charge any extra fees for bringing them along. Your pet can fly with you without any additional cost.
Q: Do I need to bring a pet crate or carrier for my animal?
A: No, you don't! At Taxi Aéreo, we aim to make the flight experience as comfortable as possible for both you and your pet. Hence, there's no need for restrictive crates or carriers. Your pet can enjoy the journey in the comfort of our cabin alongside you.
Q: What if my pet has special needs or requires attention during the flight?
A: We strive to cater to the individual needs of each pet. If your pet has specific requirements or needs attention, please inform our crew before the flight, and we will do our utmost to accommodate and ensure a comfortable journey for your pet.
Q: Can I bring more than one pet?
A: Yes, you can! We do not impose restrictions on the number of pets you can bring, as long as it's within the safety and comfort guidelines of the aircraft. If you're planning to travel with multiple pets, it's always a good idea to inform us in advance.
Q: Are there any pet size restrictions?
A: While we are accommodating to pets of various sizes, there might be certain limitations based on the type of aircraft and its capacity. It's recommended to check with our customer service team about any size restrictions before your travel date.
At Taxi Aéreo, we believe that traveling with your pets should be a hassle-free and enjoyable experience. Our pet-friendly policy, with no extra charges and no need for pet crates, ensures that you and your animal companion can have a memorable journey together. Safe travels!
Q: What is Taxi Aereo?
A: Taxi Aereo is a premier private charter flight service offering direct, luxurious, and personalized air travel to some of the Caribbean's top destinations.
Q: From which locations do you operate flights?
A: We operate flights from several hubs, including San Juan LMM, St. Thomas, Ceiba, Neves, St. Kitts, and more, with direct services to destinations like Virgin Gorda, Vieques, and Culebra.
Q: How many passengers can Taxi Aereo accommodate?
A: Our planes can seat up to seven passengers depending on passengers' weight.
Q: Are there any luggage restrictions?
A: Yes, we recommend passengers to travel light. While we don't charge for luggage, we have some limitations in regard to passenger weight and luggage size. If your luggage fits, it goes. For bigger-sized luggage, like checked bags, please contact us in advance.
Q: How do I book a flight with Taxi Aereo?
A: Booking with us is simple. You can call us at 1 787 718 8869 or email us at reservations@taxiaereopr.travel to reserve your flight or press the button "price a flight".
Q: How does Taxi Aereo compare with commercial flights from San Juan or other major airports?
A: Taxi Aereo offers a unique blend of luxury, convenience, and personalization. Unlike commercial flights, our private charter flights provide direct routes, reducing transit times and offering a more tailored experience.
Q: Is there any in-flight service?
A: While the primary focus is on swift and direct travel, we do ensure the utmost comfort for our passengers. For specifics regarding in-flight services, kindly contact our reservations team.
Q: What are the payment options available?
A: We accept most major credit cards including American Express.
Q: In case of flight cancellations or delays, how do you assist passengers?
A: We prioritize our passengers' convenience. In the event of unexpected cancellations or delays, our team will provide timely communication and assistance to reschedule or make alternative arrangements.
Q: Can I charter a flight to a destination not listed on your website?
A: We mainly operate in our listed destinations. However, for special requests, please contact our reservations team to discuss potential arrangements.
Q: Is Taxi Aéreo truly pet-friendly?
A: Absolutely! Taxi Aéreo is committed to providing a 100% pet-friendly experience. We understand how important your furry friends are, and we welcome them onboard with open arms.
Q: Are there any additional charges for bringing my pet onboard?
A: No, there aren't! We believe that pets are part of the family, so we don't charge any extra fees for bringing them along. Your pet can fly with you without any additional cost.
Q: Do I need to bring a pet crate or carrier for my animal?
A: No, you don't! At Taxi Aéreo, we aim to make the flight experience as comfortable as possible for both you and your pet. Hence, there's no need for restrictive crates or carriers. Your pet can enjoy the journey in the comfort of our cabin alongside you.
Q: What if my pet has special needs or requires attention during the flight?
A: We strive to cater to the individual needs of each pet. If your pet has specific requirements or needs attention, please inform our crew before the flight, and we will do our utmost to accommodate and ensure a comfortable journey for your pet.
Q: Can I bring more than one pet?
A: Yes, you can! We do not impose restrictions on the number of pets you can bring, as long as it's within the safety and comfort guidelines of the aircraft. If you're planning to travel with multiple pets, it's always a good idea to inform us in advance.
Q: Are there any pet size restrictions?
A: While we are accommodating to pets of various sizes, there might be certain limitations based on the type of aircraft and its capacity. It's recommended to check with our customer service team about any size restrictions before your travel date.
At Taxi Aéreo, we believe that traveling with your pets should be a hassle-free and enjoyable experience. Our pet-friendly policy, with no extra charges and no need for pet crates, ensures that you and your animal companion can have a memorable journey together. Safe travels!