Answers before your private charter flight
Learn how Taxi Aéreo handles booking, passenger capacity, luggage, pets, payments, destinations and private charter flight operations throughout Puerto Rico and the Caribbean.
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Search the questions or browse by category to learn more about Taxi Aéreo private charter flights.
General charter information
What is Taxi Aéreo?
Taxi Aéreo provides private charter flights designed for direct, comfortable, and personalized air travel throughout Puerto Rico and nearby Caribbean destinations.
How does Taxi Aéreo compare with commercial flights?
Taxi Aéreo offers private air charter service focused on convenience, direct routing, flexible scheduling, and a more personalized travel experience than commercial airline travel.
Is there any in-flight service?
Our focus is safe, direct, and comfortable private air transportation. For specific in-flight needs or special requests, please contact our reservations team before the flight.
Quotes, booking, payment and disruptions
How do I book a flight with Taxi Aéreo?
Booking is simple. You can request a quote online, call 787-718-8869, email reservations@taxiaereopr.travel, or contact us by WhatsApp. To quote accurately, we need your route, date, preferred time, number of passengers, and approximate passenger and luggage weight.
What payment options are available?
We accept most major credit cards, including American Express. Payment details are confirmed during the reservation process.
What happens if there are cancellations or delays?
If a delay or cancellation occurs due to weather, operational needs, or other conditions, our team will communicate with you and help review available options such as rescheduling or alternative arrangements.
Capacity, passenger weight and baggage
How many passengers can Taxi Aéreo accommodate?
Our private charter flights can accommodate up to 8 passengers, depending on passenger weight, luggage, route, aircraft availability, and weight and balance.
Are there any luggage restrictions?
Yes. Luggage depends on passenger weight, aircraft, route, and weight and balance. We recommend traveling light. For larger checked bags or special items, please contact us before the flight so we can review available space and weight.
Airports, routes and custom destinations
From which locations do you operate flights?
We operate from several airports, including Ceiba, San Juan LMM/SJU, Isla Grande/SIG, St. Thomas, St. Croix, Tortola, Virgin Gorda, Vieques, Culebra, St. Kitts, Nevis, and other available destinations by request.
Can I charter a flight to a destination not listed on the website?
Many routes can be reviewed by request. Send us the departure airport, destination, passenger count, date, and preferred time so our team can review availability and feasibility.
Pet travel, carriers, size and multiple pets
Is Taxi Aéreo pet-friendly?
Yes. We welcome pets on private charter flights, subject to aircraft space, safety, passenger comfort, and weight and balance.
Are there additional charges for bringing my pet?
Pet charges depend on the flight details, aircraft, and any special handling requirements. Please tell us the type of pet, approximate weight, and whether the pet travels in a carrier or crate.
Do I need a pet crate or carrier?
Some pets may require a carrier or crate depending on size, behavior, safety, destination rules, and operational requirements. Contact us before the flight so we can review the safest option.
Can I bring more than one pet?
Multiple pets may be possible depending on aircraft space, weight and balance, passenger count, and safety. Please inform us in advance if you plan to travel with more than one pet.
Are there pet size restrictions?
Pet size is reviewed based on the aircraft, route, passenger count, and available cabin space. Larger pets or crates may require additional review before confirmation.
From question to reviewed flight request
Use the website to check the route, prepare the trip details and send a complete private charter request.
Choose your route
Select the departure airport and destination that match your travel plan.
Check the estimate
Enter the route, passenger count and trip type in the online calculator.
Submit the details
Send your schedule, passenger weights and luggage information for final review.
Still have a question about your flight?
Contact reservations or submit your route, date, passenger count and baggage information so our team can review your private charter request.